A Review of Travel Insured International (2024)

I always use Travel Insured International Travel insurance for my leisure travel. My husband and I got Covid in Nov. 29 before boarding the Caribbean cruise on 12/2 this year. This is my first time to file a travel insurance claim and my experience with Travel Insured was wonderful.Wait time to speak with an agent was quick. Every agent I spoke to was extremely helpful. The online filing process was transparent and user friendly.My claim for trip cancellation reimbursem*nt was completed within two weeks. Definitely provided relief during an uncomfortable situation.

F

Horrid company. Makes up covid rules as they go along. Was advised by a contact tracer to quarantine rather than travel. Cancelled trip and was told by Travel Insured that, since an emergency was not declared at the stateside location that I was travelling to (!?), they wouldn't pay. RIP OFF!!!!!!

The price is good for the amount of coverage, and they are generically communicative during the claim process. I unfortunately bought their rental car coverage in addition to the premium insurance, and my claim is still "under review" 5 months after my claim. It was a simple small scratch on car.I should suggest not to purchase their rental car coverage.

M

Our tour group had to purchase a trip insurance policy with this company. They would not accept credit card. Check only. A few days before we were to travel, we had not received our policy. Never did get a policy. Several others in the group did not either. The day before departure my came down with COVID. She checked with one of the local medical outlets and was told to take the home test. If positive, she needed in the home until she no longer was positive. I was advised to stay in the home with her. So I called the travel company, Diamond Tours, that we would not be going. Thought this was better than expose the other 58 retirees. I submitted a claim to Travel Insured... Read More

E

Sent them all the documents they needed for a cancellation to Mexico over 7 months ago. Customer service never replies. I’ve seen the documents 4 times in various formats (last one being .pdf). I’ll never receive my money. DO NOT USE THIS COMPANY!!!

This is likely a very profitable company because they apparently don't pay their claims. I have a "cancel for any reason" policy with CF Travel Insured purchased in 2020 for a European River Cruise that was rescheduled to December 2022 due to Covid. Unfortunately, earlier this year Crystal Cruises entered liquidation and cancelled all cruises. CF Travel Insured is refusing to refund the cruise policy until such time as the liquidator states what, if any, refund will be available. Because passengers are "unsecured creditors," the odds of any recovery are almost certainly non-existent given the massive secured debt structure of Crystal. In any case, any recovery would likely be 5 years... Read More

I've been dealing with this company for nearly four months now. We took out a 2K dollar policy in March 2021 for a cruise ship to Cozumel, Mx and the Quintana Roo State. We were scheduled to leave on our trip in late Feb. 2022. Unfortunately, due to Covid-19 issues in the port City of Miami and our planned destination in Cozumel, Mx. where a trip advisory warning for Americans visiting the Quintana Roo State was issued on 1/27/22 regarding "Increased Violence & and gang shootings near the hotel zone where we planned to stop over in Cozumel. We felt that our personal health and safety would be greatly compromised had we decided to go forward with the trip. I submitted all of the requested... Read More

Called before trip to modify dates-- on hold for one hour and they had to transfer me to a different department. Held again for one hour. Dates modified but then was unable to log into account. She told me it takes 24 hours to get password reset email. Never received email to change password. Now I am on hold again for 45 minutes plus. Grrrr!

I bought insurancefrom Travel Insured International through USAA to travel July 7,2021 to Aug 6, 2021. My father passed away on June 16th & had my trip interrupted to leave on June 18th instead. I called Travel insuredInternational right away to inform them of the issue. I informed them that the airline charged me extra $1911 to change the flight to an earlier date. The representative was very friendly and explained to me that since there are 3 of us each covered by $1400 , I should be able to receive the $1911 back from Travel Insured. She then mentioned that I need to pay extra $72 for insurance to cover the difference in dates since it will be more than 30 days of coverage. I have... Read More

This is a scum, never buy Travel Insured International Travel Insurance, you will not get refund for your trip, you will waist your money and time trying to file a claim which they will not pay anyway, there are about 400 complaints on BBB website filed recently against this company. I wish I knew it before dealing with Travel Insured International. Do not repeat my mistakes