California Board of Barbering and Cosmetology (2024)

1.I cannot find my license information during onboarding.

When linking your license(s) to your account, verify you are entering all licensee information exactly as it appears on your license/record in the required format. If you are still experiencing difficulties, re-enter all licensee information but delete your last name and reenter it in all CAPITALS (please see example below).

1. Log into your account.
2. Choose Board of Barbering and Cosmetology and your license type from the drop downs. Press Next.
3. Under last name: type your last name in CAPITALS. Verify you are entering your last name exactly as it is printed on your license.
4. Under SSN: type the last 4 digits of your SSN
5. Under Date of Birth: type your date of birth using this format (mm/dd/yyyy).
6. Security Measures: click on the appropriate images.
7. Click on I confirm this is my License/Registration. Please note the license number will not include the letter(s) in your license, only the numbers.
8. Press Next.
9. Your license is now associated with your account.

2.Can I use a smart phone or tablet to create a BreEZe account?

No, you must use a laptop or desktop computer to create an account.

3.My password and/ID do not work, what do I do?

Click on Forgot User ID and/or Forgot Password to recover your existing BreEZe account. If you do not have access to the email address you used to create your BreEZe account, contact BreEZe Technical Support at 855-227-9633 or breeze@dca.ca.gov.

4.Is BreEZe a secure website?

Yes. BreEZe is an Official Government website and all information provided is secure.

5.How do I create an account in BreEZe?

1. Access the BreEZe website at https://www.breeze.ca.gov.
2. Click on BreEZe Registration at the bottom of the screen under “New Users.”
3. Complete the User Registration information. Create a User ID (minimum of 8 characters, not case sensitive), enter the security code (all lower-case characters, no spaces), and press Next.
4. Go to your email (remember to check you spam or junk email folders) to retrieve the temporary password (the password is case sensitive).
5. Go back to the BreEZe website.
6. Enter your user ID then type the temporary password. Press Next.
7. Enter your temporary password again and then create a new password that you can remember. Press Next when you are done. Your new password must contain the following:
   • A minimum of 4 (four) characters
   • Must not be the same as your user id
   • Must not be a variation of your user id
   • Must contain at least (1) uppercase alphabetic character
   • Must contain at least (1) lowercase alphabetic character
   • Must contain at least (1) numeric character
   • Must contain at least (1) special character (example: @!#$%^&*)

Write down you user ID and password in a safe place so you have them for the next time you need to log in.

8. You should now be at the Add Licenses to Registration screen and this question will appear, “Are you, or have you ever been, professionally licensed or registered with the Department of Consumer Affairs?”
   • Click “Yes” if you have ever been licensed or have ever submitted a license application, then press Next to continue.
   • Click “No” if you have never applied with the Board before. You will be taken to the Add a license to Registration-Validation screen. Provide your information so the Department of Consumer Affairs to confirm that you do not have a previous record in the BreEZe system. Once the system confirms you have never applied, you will be taken to the Quick Start Menu, where you can start a new application.

6.How do I associate my license(s)/applicant account with the BreEZe account I created?

1. Log into your account
2. Click Update Profile (at the upper right-hand side of the screen)
3. Click Add Licenses (at the bottom right-hand side of the screen)
4. Choose the Board of Barbering and Cosmetology and your license type from the drop downs.
5. Under last name: delete the name in the last name field and type your last name in CAPITALS.
6. Under SSN: type the last 4 digits of your SSN
7. Under Date of Birth: type your date of birth using this format (mm/dd/yyyy).
8. Security Measures: click on the appropriate images.
9. Press Next.
10. You have now associated your license/applicant account with your BreEZe account.

7.How do I associate my establishment license(s) with my BreEZe account?

1. Log into your account
2. Click Update Profile (at the upper right-hand side of the screen).
3. Click Add Licenses (at the bottom right-hand side of the screen).
4. Choose Board of Barbering and Cosmetology and Establishments from the drop downs.
5. Type in your establishment license number (do not include the letter A).
6. Enter the Business Name as listed on your license.
7. Under SSN: type your full social security number or Federal Employer Identification Number (FEIN).
8. Security Measure: click on the appropriate images.
9. Press Next.
10. Your establishment has now been associated with your BreEZe account.

8.How do I associate more than one license with my BreEZe account?

Go to question 6 to associate all your personal licenses. Go to question 7 to associate your establishment licenses.

9.I created an account; how do I renew my license?

Your license must be associated with your account (go to question 6). If your license is up for renewal within 60 days and you have already associated your license with your account, the renewal option will be at the top of the screen.

10.I need to pay my fine online, how do I do that?

First you must register with BreEZe, (question 5) and then associate you license(s) with your BreEZe account (question 6). Once you do that, the fines owed will appear in your cart on the right-hand side of the screen.

11.I locked myself out of my account, what do I do next?

Email your full name, license number and user ID to breeze@dca.ca.gov and say you have been locked out of your account and need to have it reset. Or call the BreEZe help desk at (916) 557-1208.

12.BreEZe says my license is already associated with another account/entity.

Email breeze@dca.ca.gov your full name, license number, birthdate and last 4 digits of your SSN, and tell them what error you are receiving. This is most likely because you already created an account. You cannot have two accounts with the same license number. They will send you the last known user name for that account. Or call the BreEZe help desk at (916) 557-1208.

13.BreEZe says my email already exists.

This means you tried to create an account using this email address. You can click on forgot user ID/Password. If you are not able to answer the "secret question" contact the BreEZe help desk at (916) 557-1208. They will help recover your account.

14.I forgot my User ID/Password, how do I reset it?

On the BreEZe login page, select forgot User ID and/or Password. Answer questions and your User ID and/or Password will be emailed to you.

15.It will not take my credit card information, what's wrong?

1. Enter all 16 digits without slashes/dashes.
2. Enter Expiration date: 2 digit month 2 digit year ONLY. No slashes/dashes. Example: type 1020 for October 2020.
3. The CVV2 code is the 3 numbers on the back of your credit card. If it is an American Express, it will be the 4 numbers on the front of the card.
4. Enter in the billing information for your card (including the country if requested).
5. When all information is entered properly click the process button.

Note: Prepaid cards will not work with our system.

16.I checked on the status of my application and it says withdrawn, what does that mean?

The Board automatically withdraws all applications that are submitted without the required fee or attachments. Please open a new application and submit the required fee and/or attach the required documents by following the instructions below.

Step 1: Browse and open file
Step 2: Press Attach
Step 3: Press Next

17.I need to renew my license. Where do I start and how long will it take for my license to renew and for me to get my license?

Start with questions 5 and 6. After you create a BreEZe account and associate your license, you will see it's time to renew under License Activities. Click the select button. Once you submit the transaction and pay the fee, your renewal is instant (unless you owe outstanding fines). If you owe fines, you may pay them through BreEZe as well. You will receive your license within 7 business days.

18.I need to order a license certification online, how long will it take to send the certification to the state I requested?

It takes 2 weeks for the Board to process your certification and send it to the state you requested (this accounts for mailing and processing time from the other state). Allow 4 weeks when you submit a certification request online and allow 6 weeks when you send in a certification for the state you are moving to receive your certification. Be advised the other stated will also need processing time.

19.How do I submit a re-exam application?

Create an account (question 5) and associate your applicant registration already on file with the Board (question 6). Go to start a new application, choose Board of Barbering and Cosmetology from the drop down, and then choose your license type re-exam application. Complete the application and pay the required fee.

20.How do I update my address or order a duplicate license?

Create an account in BreEZe (question 5) and associate your license or application record (question 6). Go to the Manage Your License Information and pick the appropriate drop down.

21.I have tried everything and cannot associate my license with BreEZe.

Email breeze@dca.ca.gov the following information and they can associate your license for you:

• Your full name (last name as you enter it into BreEZe)
• The last 4 digits of your social
• Your birthdate (as you entered it in BreEZe)
• Your license number or file number if you are an applicant
• Your user ID
• Your password
• Your phone number, if I have any questions
• The error message you received

22.Common BreEZe User Errors

• Birthdate entered in incorrect format (04/12/43 should be entered as 04/12/1943).
• After selecting images, click "Verify". Once you see the green check mark, click the Next button once to search for your license information.
• BreEZe cannot find you because you are licensed under a different name. Click License Search on the BreEZe log in screen to see if the Board has your correct name. The name on your license needs to be entered exactly into BreEZe.
• You are entering the expiration of your credit card with a /. The expiration should read 1020 for October 2020.
• If you were licensed prior to 1990, the Board may not have your birthdate in our system. Please email the Board to confirm the birthdate on file.

23.BreEZe Help Phone Number and Email Address

Email breeze@dca.ca.gov with the following information:

• Your full name
• License Number (if you have one)
• License Type
• Last 4 digits of your social
• Your Birthdate
• What error message you received

Or call the BreEZe Help Line (916) 557-1208.