Patient information | HCA Florida JFK Hospital (2024)

HCA Florida JFK Hospital provides many unique programs and services. Our patient care services provide both patients and families with quick, convenient emergency care as well as the emotional, psychological, and educational support they need.

A hospital can be a place where patients and visitors may be under great stress. That's why we've put many policies and procedures in place to ensure safety. Patients and their visitors will still need to take some precautions to safeguard their own well-being.

• Ask what to expect while you or your loved one is in the hospital. If you do not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• If you have any questions for your doctor or nurse, write the questions down as you think of them. That way you will not forget them. When your doctor or nurse comes to see you, refer to your list of questions.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot enter. Please read all signs in your area.
• You may hear what is called a "code" over the speakers. If you need to do anything special, your nurse will inform you.
• You will come in contact with many different people who will ask you the same types of questions several times. Please be patient. This is done to provide safe and effective care to every patient who walks through our doors.

Upon discharge from HCA Florida JFK Hospital, the Patient Financial Services Department will generate a hospital bill. Please be aware that this department bills for HCA Florida JFK Hospital charges only.

The bill will not include charges from the attending and consulting physicians, surgeons, radiologists, anesthesiologists, pathologists or emergency room physicians. These fees are billed separately.

Questions regarding other medical professional fees should be directed to the following:

• Costal Emergency Physicians Services: (800) 700-1924
• Palm Beach Anesthesiology Associates: (561) 964-2060
• Pathology Consultants of Palm Beach: (800) 423-9662
• Physician Support System: (717) 653-5340

HCA Florida JFK Hospital will act as a billing agent for the patient for assigned insurance benefits. However, we cannot assume responsibility for unpaid balances. The patient is responsible for all balances and charges that are not covered by an insurance provider.

As a service to you, our patient, your insurance provider will be billed by our business office. Your insurance company will be given approximately 45 days to pay their portion of your bill. Therefore, to ensure that your bill is paid promptly, please process any claim forms or other information that your insurance company requires as soon as possible. If you have any questions, please call (561) 548-3620.

Our nurses are here for you.

If your doctor recommends additional care to aid in your recovery after leaving the hospital, such as inpatient rehabilitation or at a skilled nursing facility, we can help. Through our Plus Care Network, we have developed a network of agencies who meet our standards and can provide the help you need.

It is your right to choose your post-hospital facility/agency, but as part of our commitment to patient care, it is our responsibility to help you choose the one that will best meet your needs.

Ongoing care and support

We offer a wide variety of support groups to ensure you and your family get the continuing physical, social and emotional support you need.

Patient financial resources

We are committed to providing patient financial resources so you can better understand the financial side of your healthcare needs and feel more informed about your potential financial obligations when visiting our facility.

Medical records

For your convenience, you can access your medical records through the MyHealthONE patient portal.

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights and responsibilities in advance of administering or discontinuing patient care.

• View health records - lab results, physician notes, imaging reports and more
• View your post-visit summary
• Schedule a follow-up appointment
• Share your health records with a physician or caregiver
• And more