Ups Advance Auto Parts (2024)

FAQs

What happens if no one picks up UPS package? ›

If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.

Can you hold my packages while I'm away? Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. UPS Customer Centres can hold your package for up to five business days.

Absolutely. If you need someone else to pick up your package at a UPS Access Point®, send them with your photo ID, or driver's license bearing the recipient's full name as in the package.

Yes, you can pick up your UPS package at a UPS pickup location. Can I pick up a package from UPS before delivery? No, most times you cannot pick up a package before UPS delivery. If you need a package before UPS delivery, be sure to contact UPS.

UPS Ground: This service typically does not require a signature. However, delivery confirmation is provided to ensure the package reaches its destination. UPS Next Day Air Saver: For this expedited service, an adult signature is required upon delivery.

If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.

The UPS Store: Multiple, wide-ranging services. UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off.

When UPS delivers a package, they typically make three delivery attempts. If the first attempt is unsuccessful, the driver will leave a note on your door with information about the next delivery attempt. The package may be left with a neighbor or delivered to a UPS Access Point® location near you for pickup.

Transit times

Each UPS Access Point™ has a daily collection from UPS (excluding weekends). The collection time for each UPS Access Point™ can be found here. If your parcel is dropped off after UPS have made their daily collection for that day, your transit time will start from the day of collection.

If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.

What if UPS delivered someone else's package to my house? ›

What to Do If You Receive Someone Else's Package. If you receive a package that is not yours, it is important to take action: Check the label and the delivery address to confirm that it was indeed delivered to the wrong address. Contact UPS customer service immediately to report the misdelivery.

Yes, UPS offers Mon-Sat delivery service for residential and commercial packages and offers delivery of residential packages on Sunday.

If you're unavailable when UPS attempts to deliver your package, you may need to visit their pickup location to get your package. UPS will redirect your package to the nearest UPS Access Point® in your home.

If we missed you at home, your package may have been redirected to a UPS Access Point for safe holding and ready for you to pick it up at your convenience.

Processing at UPS facility means that the package has arrived at a UPS sorting facility and is being sorted and processed for delivery. This includes scanning the package, sorting it based on its destination, and loading it onto the appropriate delivery truck or plane.

If the item has not been picked up within 5 days (3 days for Priority Mail Express®), the Post Office makes another notification attempt. If not picked up within 15 days (5 days for Priority Mail Express), the item is returned to sender.

If you are unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point^® location near your home, where your parcel will be held for you to collect for 10 calendar days. After 10 calendar days, your parcel will be returned to the sender as undeliverable.

In general, you will find a note in your mailbox, stating that they tried to deliver your package. On the note you will find instructions about what to do. In most cases you don't have to do anything, and the package is delivered again the next day.

If a hazardous materials package is refused by the consignee or is damaged, it will be returned to the shipper, if possible. UPS reserves the right to charge the shipper for all costs resulting from improperly packed hazardous materials, or the cost of disposal if the shipper refuses to accept a returned item.